Plans
Compare Self Serve and Managed: the price of each, what our team does on Managed, and the limits that apply to each plan.
What this does
Small Business Chatbot has two plans, Self Serve and Managed. Both include every tool: the AI chatbot for your website, the AI receptionist for your phone, texting, the CRM and workflows. On Self Serve you run it yourself. On Managed our team sets it up and runs it with you. Every account starts with a 7-day free trial of the website chat.
Prices
| Billing | Self Serve | Managed |
|---|---|---|
| Monthly | $99 a month | $249 a month |
| Annually | $79 a month, $948 a year | $200 a month, $2,400 a year |
Both are flat prices, paid through Stripe. Nothing is billed on top of the plan price. Self Serve can be cancelled any time, and a Self Serve account can move to Managed from Manage Plan, as Manage your plan shows. Cancel and number release explains how to cancel.
What both plans include
- The AI chatbot for your website, trained on your pages and your Q&A, booking into Google Calendar or Outlook.
- The AI answering service on a local number, with call summaries by email.
- The texting agent for texts sent to your number.
- Follow-up workflows by text, email and AI call.
- The CRM, with contacts saved from chats, calls, texts, email replies and bookings.
- The Google Analytics and Zapier integrations.
What Managed adds
| Self Serve | Managed | |
|---|---|---|
| Setup | You set it up | A 1:1 implementation call, then installation and agent configuration done for you, included in the price |
| After setup | You make your own changes | Tuning from your real conversations, and maintenance as your website, services and hours change |
| Changes | You make them | Made within 24 hours |
| Support | Email support | Priority support and a dedicated account manager |
Allowances and limits
| Allowance | Self Serve | Managed |
|---|---|---|
| Conversations a month | 100 | 300 |
| Answered calls a month | 100 | 500 |
| Follow-ups a month | 100 | 500 |
| Website pages the chatbot can read | 100 | 3,000 |
The app enforces only the website page limit. A scan stops at it, and Add link under Chat Widget › Website greys out when the list is full. The free trial has the Self Serve limit of 100 pages. The other numbers are fair-use guides, and nothing is charged for going past them, spam calls included.
Custom
Custom is for work beyond Managed: a dedicated build and implementation team, ordering-system integration, quotes from your pricing rules, custom workflows and approvals, and custom limits. It is quoted per build. On the Manage Plan page, Talk to us about a Custom build opens our booking page.