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AI actions

Turn on Website Research so the AI chatbot can look up a missing detail on your own website during a chat.

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What this does

In Small Business Chatbot, AI actions are things the AI chatbot can do during a chat besides answering from what it has learned. The AI Actions panel, headed Connected Tools, starts with Website Research. With it on, the chatbot can search your own website for a product or page detail missing from its saved pages and Q&A, and use what it finds in its reply.

The chatbot has two actions in chat: Website Research and booking in your calendar. Booking is turned on in Calendar booking.

Where
AI Actions, in the lower part of the app's sidebar
Default
Off

Turn on Website Research

  1. Open the panel

    In the app, open AI Actions. The Website Research card shows Disabled and, after Search domain:, the website it will search.

    The Website Research card marked Disabled, with the search domain and the Enable button
    AI Actions, October 2026
  2. Enable it

    On the Website Research card, click Enable. The card shows Enabled and the button changes to Disable.

  3. Test it

    In Playground, ask about a specific product or page missing from your Q&A. The chatbot looks it up and can link to the page it found.

How Website Research works

  • It searches only the domain shown after Search domain:, the website saved on your account.
  • The chatbot uses it when its saved pages and Q&A leave a question about your business unanswered.
  • It links only to pages the search found on your domain.
  • It works in website chats and in replies to text messages.
  • What it finds is used for that reply. To add a page to what the chatbot has learned, add it in Website.
  • To turn it off, click Disable.

If something goes wrong

What you see Why What to do
Enable is greyed out and Search domain: reads Not configured yet No website is saved on your account. Ask us to add it through Support in the app.
We could not update the website research setting. The change didn't save. Click the refresh icon beside Connected Tools and try again.
We could not load the website research setting. The panel couldn't read the setting. Click the refresh icon beside Connected Tools.

Next steps

Calendar bookingTurn on booking so the AI chatbot books, reschedules and cancels in Google Calendar or Outlook from chat, and set each booking's hours, length and details. PlaygroundTest the AI chatbot as a visitor would, and call the AI receptionist from your browser before you have a phone number.