Question 1

Is voice chat supported?

Accepted Answer

Yes, voice chat is supported. On the platform, you can get your own number with your area code, and an AI receptionist that answers instantly, 24/7.

Question 2

Are there integrations for Small Business Chatbot?

Accepted Answer

Yes, we offer 700+ integrations with other platforms, including CRMs like HubSpot, Zoho, Salesforce, and many more.

Question 3

Do you offer a done-for-you service?

Accepted Answer

Yes, and this is typically what we recommend for most businesses we work with. We can set up and customize the chat widget, add the voice agent, help you set up any integrations and anything else you need.

Question 4

Is there a free trial for Small Business Chatbot?

Accepted Answer

Yes, there is a 14-day free trial, no credit card required. You'll get access to all of the features that Small Business Chatbot offers, and 1-on-1 support to make sure you get the most out of the platform.

Question 5

I use a live chat solution for my business. Why should I switch over?

Accepted Answer

The main reason you should switch over is you’ll always have an agent ready to respond instantly, which will in turn get you more customers and provide better customer support. After switching over, our customers generate on average more than 10 extra contacts per month. When you or your employees are available, you can easily turn live chat on. Messages get sent to you instantly and automatically, just like you’re used to. When you’re away, just turn off live chat and the bot will automatically handle all inbound messages.

Question 6

How does the AI chat work?

Accepted Answer

The AI uses recent advancements in an AI technology called large language models (LLMs). LLMs train on a lot of data over a long period of time, to the point where the language capabilities of the model become indistinguishable from a person.

Question 7

How does the AI know how to talk about my business?

Accepted Answer

Small Business Chatbot is trained to only talk about your business based on the context it’s given. When you sign up and enter your domain, it will automatically crawl your site once to get some basic information about the business that it can speak to. You can customize the rest of the bot easily by adding language prompts in our customization page.

Question 8

Can I customize the chat widget?

Accepted Answer

Yes, you absolutely can! You can change things like the color of the widget to your branding, the profile picture, and the name of the digital assistant.

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