Is voice chat supported?

Yes, voice chat is supported. On the platform, you can get your own number with your area code, and an AI receptionist that answers instantly, 24/7.

Are there integrations for Small Business Chatbot?

Yes, we offer 700+ integrations with other platforms, including CRMs like HubSpot, Zoho, Salesforce, and many more.

Do you offer a done-for-you service?

Yes, and this is typically what we recommend for most businesses we work with. We can set up and customize the chat widget, add the voice agent, help you set up any integrations and anything else you need.

I use a live chat solution for my business. Why should I switch over?

The main reason you should switch over is you’ll always have an agent ready to respond instantly, which will in turn get you more customers and provide better customer support. After switching over, our customers generate on average more than 10 extra contacts per month. When you or your employees are available, you can easily turn live chat on. Messages get sent to you instantly and automatically, just like you’re used to. When you’re away, just turn off live chat and the bot will automatically handle all inbound messages.

How does the AI chat work?

The AI uses recent advancements in an AI technology called large language models (LLMs). LLMs train on a lot of data over a long period of time, to the point where the language capabilities of the model become indistinguishable from a person.

How does the AI know how to talk about my business?

Small Business Chatbot is trained to only talk about your business based on the context it’s given. When you sign up and enter your domain, it will automatically crawl your site once to get some basic information about the business that it can speak to. You can customize the rest of the bot easily by adding language prompts in our customization page.

Can I customize the chat widget?

Yes, you absolutely can! You can change things like the color of the widget to your branding, the profile picture, and the name of the digital assistant.

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How it works

The ultimate front desk AI for small businesses

SBC is an AI employee on your site, able to field questions intelligently and converse with your prospects while you’re away. Our humanlike AI provides the right answers at the right time, and then gets the prospect on the path to submitting their lead information or booking in your calendar directly.

Features

Get the most comprehensive sales and support AI agents for small businesses

SBC provides the infrastructure to make sure you’re converting every lead on your site, with direct booking into your calendar, follow-ups for when you don’t convert, and direct integrations to your CRM.

Proud to partner with service businesses across North America

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