Meet Sarah, your AI front desk assistant for your website
In just 60 seconds, our AI agent will program itself for your business so you can see Sarah greet your visitors, answer their questions, and book them directly into your calendar.
Free personalized preview. No signup required.
Trusted by small businesses across North America
Sarah handles the front desk. You handle the work.
Your front desk has three jobs: answer whoever reaches out, pick up the phone, and follow up until the customer books. Sarah, your AI front desk, does all three in your company’s name.
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Visitors leave when nobody answers, and you can’t watch the website at 9 PM, mid-job or before you open. Sarah answers chats and texts from what’s on your site, books the people who are ready, and texts new form leads back. You open up to handled conversations, not a pile of messages.
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When you’re on a ladder or it’s past six, calls still get answered in your company’s name. Sarah finds out what the caller needs, texts them your booking link with their OK, and emails you a summary and the transcript after every call.
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Pick the steps and the order: a text from your business number, an email, an AI call from Sarah, with waits in between. Nothing sends until you publish it and switch outbound on, it can stop when the customer replies, and every message is logged on the contact.
Your customers don’t keep business hours
38%
of a sample of 7,159 small business website chats on Small Business Chatbot came in after hours.
After-hours share: Small Business Chatbot platform data, a sample of 7,159 website chats. After hours means outside 8 AM to 6 PM on weekdays, in each business’s local time.
What is Small Business Chatbot?
Small Business Chatbot is an AI front desk for small businesses: it answers website chats, phone calls and texts when the team can’t, day and night.
Its AI assistant is Sarah. She books appointments from the chat, follows up by text, email and AI call, and emails you a summary of every chat and call.
See also AI chatbot for your website AI receptionist AI appointment booking AI follow-ups
The AI chatbot for small businesses that runs your whole front desk
One AI chatbot for small businesses that also answers your phone, texts your customers and keeps a record of every contact.
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Books right inside the chat
Sarah books, moves and cancels appointments in your connected calendar without the visitor leaving the conversation.
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Learns your business from your website
Add your site and Sarah answers from your own pages, plus any questions and answers you write yourself.
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Job texts from your business number
Publish a booking workflow and each customer gets a confirmation, a reminder the day before and a thank-you after the visit.
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A summary after every chat and call
An email lands when each chat ends, and after every call you get the summary and transcript, plus the recording if you turn recording on.
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Every contact in one CRM
Names, numbers and emails from chats land on the contact, along with every text, email and call your workflows send.
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Hands the call to you
Turn on transfers, add your number, and Sarah passes callers to you when they need a person.
An AI chatbot for your industry
Sarah learns each business from its own website, so she answers what your customers ask.
What customers say about Small Business Chatbot
See how our AI helped this business add $180k in sales
Working with Arthur and the team has been fantastic. Having the chatbot on our website means customers can engage with us around the clock, and we were genuinely surprised by how much opportunity was coming in after hours. Highly recommend for anyone considering it. And something worth noting - the chatbot can be trained on all of your company's specifics. Well worth the investment.
Kenneth Deemer
Founder of Local Roots Landscaping
Small Business Chatbot has been by far the easiest website chat to set up, implement, and manage. There are no high-pressure sales tactics, just quick and honest communication to get you where you need to be. Most importantly, it performs well and adds another tool online to convert traffic into sales.
Ben Mariano
Director of Operations at Norman Carpet One
We used to worry about losing customers because we weren't responding fast enough. Now that we have Small Business Chatbot, I can relax knowing that prospects will be responded to instantly and delivered to my inbox.
Matt De Sanctis
Owner of No Fuss Tutors
As Small Business Chatbot's very first customer, we've had the privilege of watching this AI chat widget evolve from concept to a powerful, reliable tool that delivers real value for our business. The team has been fantastic to work with-exceptionally receptive to feedback, quick to respond, and always proactive in enhancing the product to meet our specific needs. The chatbot integrates seamlessly into our website, helping us engage customers instantly and ensuring we never miss an opportunity to provide top-shelf service. Small Business Chatbot has been a true partner in every sense of the word.
Dr. Shawn Seitz
Owner of Alpha Tech Pet
Small Business Chatbot pricing
Run the whole AI front desk yourself, have our team run it for you, or get a custom build wired into your own systems.
Self Serve
The AI front desk, run by you
Everything Sarah does, set up and run by you: website chat, phone, texting, CRM, and workflows.
$99per month
Or $79 per month, billed annually. 7-day free trial of the website chat, no credit card required.
Start free trial- Website chat widget that answers and books 24/7
- AI phone receptionist with a local phone number
- AI texting agent and outbound follow-ups across text, email, and AI voice calls
- AI-powered CRM and workflow automation
- 100 conversations, 100 answered calls, and 100 follow-ups per month
- Program your AI with up to 100 website pages
- Calendar connection plus more than 700 CRM and productivity integrations
- Email support
Managed
The AI front desk, run for you
Our team installs, configures, and keeps tuning the same Sarah for you, with a dedicated account manager.
$249per month
Or $200 per month, billed annually.
Book a demoEverything in Self Serve, plus:
- Installation and agent configuration handled for you
- Tuning from your real conversations in the first weeks
- 300 conversations, 500 answered calls, and 500 follow-ups per month
- Program your AI with up to 3,000 website pages
- Dedicated account manager and implementation support
- 24-hour changes turnaround and priority support
Custom
Built for your organization
A custom build for organizations that need the AI wired into their own systems.
Custom quote
Talk to us
Everything in Managed, plus:
- Custom build scoped to how your organization sells and operates
- Direct integration with your ordering system so customers can place orders in conversation
- Quotes generated from your pricing rules and catalog
- Custom workflows, approvals, and handoffs for your team
- Dedicated build and implementation team
- Custom usage limits and volume pricing
Prices in USD. Marketing agency? See the Agency Platform for referral and white-label reseller terms.
Frequently Asked Questions
Comparing options first? Read our guide to the best chatbots for small businesses, or see how Sarah compares with My AI Front Desk.
How much does Small Business Chatbot cost?
Self Serve is $99 per month, or $79 per month billed annually, for the whole AI front desk run by you: website chat, phone, texting, CRM and workflows. Managed is $249 per month, or $200 per month billed annually, set up and run for you with a dedicated account manager. Custom builds are quoted per build.
Can Sarah book appointments?
Yes. In the website chat, Sarah books, reschedules and cancels appointments straight into your connected calendar. On the phone she does not book during the call: with the caller’s OK, she texts them your booking link while they are still on the line.
What texts can customers get after they book?
Whatever your workflows say. A booking can start a confirmation text, a reminder the day before the visit and a thank-you with your review link afterwards, all from your business number. Workflows start as drafts and send nothing until you publish them and switch outbound texting on, and a workflow can stop when the customer replies.
Is voice chat supported?
Yes. You can get a local phone number and an AI receptionist that answers calls 24/7, texts callers your booking link and emails you a summary after every call.
Are there integrations for Small Business Chatbot?
Yes. Sarah connects to your calendar, and the integrations page lists the CRM and productivity tools she works with.
Do you offer a done-for-you service?
Yes, and that is what we recommend for most businesses. We can set up your chat widget, voice agent, integrations, and any other workflows you need.
Is there a free trial for Small Business Chatbot?
Yes. Self Serve starts with a 7-day free trial, no credit card required, so you can install Sarah, train her on your website, and test real conversations. Subscribing at $99 per month ends the trial that day and unlocks the phone receptionist, texting, CRM, and workflows. Managed and Custom plans start with a demo call, and every plan includes one-on-one support to make sure you get the most out of the platform.
I use a live chat solution for my business. Why should I switch over?
With Small Business Chatbot, your business always has an agent ready to respond instantly, even when your team is busy or offline. That means faster replies, better customer support, and more chances to turn website traffic into customers. Sarah answers every message herself, so nobody on your team has to watch the website, and you get a summary by email when each chat ends. See the full LiveChat comparison.
How does the AI chat work?
The platform uses large language models to understand questions and respond naturally based on the information you provide about your business. That is Sarah, the AI chatbot for your website, and the same assistant answers your phone and texts.
How does the AI know how to talk about my business?
Small Business Chatbot is trained on the information you give it about your business. When you sign up and add your domain, it can crawl your website to gather core business details. From there, you can customize its responses further with prompts and instructions.
Can I customize the chat widget?
Yes, you absolutely can! You can change things like the color of the widget to your branding, the profile picture, and the name of the digital assistant.
Do you offer white labelling and white glove support?
Yes to both. Every plan includes white glove support: our team implements and customizes everything one-on-one with you. For marketing agencies, we also offer full white labelling, so the chat, voice, and texting agents carry your branding and your clients see you as the AI pro. Learn more on our Agency Platform page.
Let Sarah take tonight’s chats, calls and texts.
See her answer and book on your own website in about a minute. No signup required.