When you can’t pick up, Sarah, your AI receptionist, answers the call. When it ends, the caller gets a text about what they asked, and Sarah answers their reply. You keep your number.
Missed call text back is an automatic text message a business sends to someone whose call went unanswered, so the caller can carry on by text.
Small Business Chatbot’s missed call text back is an intelligent AI agent that converses with your customers. Sarah, the AI receptionist, answers the calls you can’t take, texts each caller about what they asked, and carries on the conversation when they reply.
Also called missed-call text-back, auto text back, MCTB. Not the same as the auto-reply on your own phone, or a carrier’s missed-call alert.
See also AI answering service AI lead follow-up
Your carrier forwards the call you can’t take, and Sarah, your AI receptionist, answers it. When it ends, a workflow you build once, a trigger and two steps, writes a text from the call’s summary and sends it. Sarah answers the reply.
Your carrier forwards the calls nobody picks up, so whoever answers your phone today keeps answering. The forwarded calls reach your Small Business Chatbot number, a local number you pick in the app. Sarah answers there in your business’s name and asks what the caller needs.
The call’s summary sets it off.
When the caller hangs up, the call is summarised and the summary starts your workflow, at the trigger called Inbound voice call ended. An AI Agent step reads the summary and writes a text about what the caller asked.
From your Small Business Chatbot number.
The Send Text step sends what the AI step wrote to the caller’s number. It arrives from your Small Business Chatbot number, the one your calls forward to, and says who you are.
Once text replies are on, Sarah answers when the caller writes back. The conversation continues on your Small Business Chatbot number, at whatever hour they reply.
An auto-text is enough when callers only need to know you’ll call back. Sarah is for a service business whose callers want an answer and a time while you’re working. On an emergency call, the caller is talking to Sarah once the call forwards, and she passes the call to you when they ask and transfers are on.
Every caller gets a text about what they called for. A good text says who you are, why they called, and asks one question.
Describe the text you want in plain words: your business name, what the caller asked about, and one question.
It reads the summary of the call, writes the text, and sends it to the caller’s number.
The text names the job and asks the next question.
With nothing to go on, they get a short text you wrote, asking how you can help.
Your workflow’s text. When the caller replies, Sarah, your AI receptionist, picks up from the question it asked, answers from your website pages and Q&A, and, with your calendar connected, offers your open times and books the one they pick.
The first text in the thread is your workflow’s. Every reply after it is Sarah’s. Customers who text you first get the same Sarah: that is the AI texting agent.
You get an email for the call, an email for the text conversation, and one contact that holds both.
One email arrives when the call ends and one when the text thread goes quiet. The second brings the caller’s number, their texts and the replies from Sarah, your AI receptionist.
The caller is saved to your CRM under their number.
The call, the text your workflow sent and the text conversation sit on that contact’s timeline, the newest at the bottom.
Every text follows a call Sarah, your AI receptionist, answered. The rest are cards and switches you set in the AI workflow builder.
Publishing, the outbound switch and the daily limit work as they do for every sequence: see AI lead follow-up.
Paste your website and Sarah, your AI receptionist, learns your business. Then three steps, and your number stays with your carrier.
Pick a local number in the app: that is your Small Business Chatbot number. Then set call forwarding to it at your phone carrier, for every call or only the ones you don’t pick up. forward your existing line
Start a new workflow with Inbound voice call ended. Add an AI Agent step that writes the text from the call’s summary, then Send Text. Switch it to Published and turn on Outbound automation for texts.
Turn on “Allow texting agent to reply to inbound texts” in the Voice Agent settings, and connect your calendar so she can book.
Phone answering, texting and workflows are in both plans.
Every tool. You set it up. Try the chat free for 7 days.
Billed monthly. Cancel any time.
Each month100 answered calls100 conversations100 follow-ups
Done for you. Our team sets it up, meets with you and keeps tuning it.
Billed monthly. Cancel any time.
Each month500 answered calls300 conversations500 follow-ups
Everything in Self Serve, plus:
Yes, in three ways. Your own phone can send a preset reply when you decline a call, on that one handset. Some business phone systems send a fixed automatic SMS after an unanswered call. A missed call text back service such as Small Business Chatbot answers the forwarded call first, then your workflow texts the caller.
Type it into the Send Text step’s Message in Small Business Chatbot, after the AI step’s answer. Every caller then gets the question and the link in one text.
It does. The workflow starts after every call Sarah, your AI receptionist, answers on your Small Business Chatbot number, whether the call was forwarded from your existing line or dialled straight to it.
Add a Send Email step after the text, or after a Wait. When a caller gives an email address on the call, the Inbound voice call ended trigger carries it as a variable, and Small Business Chatbot logs the email on their contact.
Through the workflow. Add an HTTP Request step that sends the call’s summary to the other tool, or use the Call Ended trigger in the Small Business Chatbot Zapier app.