Explain soft washing and risk controls before someone asks for maximum pressure
Sarah can describe when your team uses pressure, soft washing, pretreatment, or post-treatment based on the surface. She can set expectations for deep oil, rust, oxidation, damaged coatings, and organic regrowth without promising that aggressive pressure is safe or every stain will disappear.
Send a handoff, not a transcript
Simple residential bundles can move to a photo estimate or route slot with surfaces itemized. Roofs, tall structures, delicate materials, severe stains, or restricted runoff can be reviewed before confirmation. Commercial sites can route to a walkthrough with square footage, business hours, water access, safety requirements, and recurring frequency already captured.