Give a useful flooring-price answer before an exact measure is possible
Sarah can explain whether your business prices by measured square foot, product selection, preparation, stairs, or installation complexity. She can share approved starting ranges when you provide them, but she keeps a preliminary range separate from the final measure and written proposal.
Send a handoff, not a transcript
A material shopper can be directed to the right showroom collection, while a ready buyer can book an in-home measure with rooms, photos, and material preferences attached. Insurance or water-damage work can be flagged for documentation. Commercial requests can route to the account manager who handles plans, specifications, and phased scheduling.