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Call ended

Starts a workflow when a call the AI receptionist answered ends, with the caller's details, the summary, the transcript and the recording link.

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What this does

In Small Business Chatbot, this trigger starts a run in every published workflow that uses it, once for each call the AI answering service picks up.

Label in the app
Inbound voice call ended
Fires
When a call the AI receptionist answered ends and its summary is saved
Carries
The fields below, as {{trigger.…}}
Settings
None. Its window shows "No settings for this node yet."

When it fires

  • A caller hangs up, or a transfer to your number ends the AI's part of the call. The app writes the summary, saves the call, then starts the runs.
  • Calls flagged as likely spam start runs too. trigger.conversation_record.Is_Spam tells them apart.
  • It fires for calls to your business number. Calls placed by a workflow's AI voice call step come to you as a summary email.

What it carries

Variable Type What it holds
trigger.first_name text The caller's first name. Empty when not given.
trigger.phone text The caller's number as its last 10 digits. When the caller gave a clearly different number on the call, that one.
trigger.email text The email the caller gave. Empty when not given.
trigger.action_items text The call summary: what the caller wants and what to do next, written to you
trigger.contact_information_collected true or false true when the caller gave a phone number or an email
trigger.recording_url text The call recording, when Allow voice agent to record calls is on. Empty on transferred calls.
trigger.twilio_call_sid id The call's id with the phone carrier
trigger.company_name text Your company name as the voice agent has it
trigger.chatbot_url text The address of your assistant
trigger.llm_model text The voice model that answered
trigger.conversation_history_id id The saved call's id
trigger.conversation_type text Always Voice_Agent
trigger.date_created date and time When the call was summarised, as 2026-10-27 14:03:11
trigger.number_of_messages number Turns in the call, both sides
trigger.messages list The transcript. Each message has role (user for the caller, assistant for the AI receptionist) and content.
trigger.event_name text Always inbound_voice_call_ended. Also in trigger.event_type and trigger.event.name.
trigger.event_source text Always inbound_voice_websocket_disconnect
trigger.public_config_id id Your account's id. Also in trigger.workspace.public_config_id.
trigger.conversation.caller_number text The number the call came from
trigger.conversation.business_number text Your number, the one the caller dialled
trigger.conversation.channel text Always voice
trigger.contact.* object The CRM contact for the caller. All fields are empty when there isn't one. The fields are listed in Contact events.
trigger.voice_agent.* object assistant_name, company_name, chatbot_url and llm_model
trigger.summary.* object first_name, phone, email, action_items and contact_information_collected, grouped
trigger.conversation.* object The call fields above, grouped, plus phone, recording_url and twilio_call_sid
trigger.conversation_record.* object The call as saved, with its original field names

Three saved fields are useful in an If step:

Variable Holds
trigger.conversation_record.Is_Spam true when the call matched your spam keywords
trigger.conversation_record.Human_Transfer_Completed true when the AI transferred the call
trigger.conversation_record.Human_Transfer_Number The number the call went to
Tip

To skip spam calls, start the workflow with an If step: Left side {{trigger.conversation_record.Is_Spam}}, Operator Equals, Right side false. Add the rest of the steps on the TRUE branch.

The run's contact

  • Every answered call starts a run, whatever Only enrol each contact once says.
  • trigger.contact is filled when Save contacts is on for Voice calls under CRM › Contacts › Settings.
  • The run gets its contact from a Find Contact, Upsert Contact, Add Contact Tag or Remove Contact Tag step, even when trigger.contact is filled. Put one early in the workflow so a reply can stop the run with Stop workflows when contact replies.

Example

A trimmed run:

trigger
{
  "first_name": "Sam",
  "phone": "4165550188",
  "action_items": "Sam's furnace stopped working. Call him back today.",
  "contact_information_collected": true,
  "recording_url": "",
  "conversation": { "caller_number": "+14165550188", "business_number": "+14165550100", "channel": "voice" },
  "conversation_record": { "Is_Spam": false }
}

Used in

Next steps

Call transcripts and summariesRead the transcript and summary of each call the AI receptionist takes, in Conversations and your email, with a recording link when recording is on. VariablesHow {{...}} tokens are filled in when a step runs, what trigger, data and step outputs hold, and what happens when a value is missing.