AI Chatbot for Plumbers That Knows an Emergency From an Estimate

Recognize the job before you route it

• Active leaks, burst pipes, sewer backups, and no-water calls that need immediate escalation.
• Water heater symptoms such as no hot water, leaking tanks, error codes, and replacement questions.
• Slow drains, recurring clogs, camera inspections, hydro jetting, and main-line cleaning requests.
• Planned fixture installs, repiping, bathroom work, and commercial plumbing estimate inquiries.

Collect what your team needs next

• Whether water is actively flowing and whether the caller can safely shut off the supply.
• The affected fixture or system, when the problem started, and any visible damage or error code.
• The property type, service address, access constraints, and whether a tenant or owner is calling.
• Photos, preferred arrival window, and the best phone number for the on-call plumber or dispatcher.

Answer the price question without pretending every plumbing job is identical

When someone asks for a price, Sarah can explain your diagnostic fee, emergency policy, or estimate process using your approved language. She does not invent a flat quote for a hidden leak. Instead, she narrows the problem, explains what affects the price, and offers the correct booking path.

Send a handoff, not a transcript

Urgent calls can be sent to the on-call number with the shutoff status and address at the top of the summary. Standard service requests can move into the next open dispatch window, while remodel and commercial opportunities go to an estimator. That keeps emergencies visible without letting valuable planned work disappear into voicemail.