Changelog

  1. Revenue Workflows And Built-In CRM Release

    • The platform now has the ability to create AI workflows that help you capture more revenue across your operations.
    • Workflows allow you to connect to most APIs that you can use for various operations.
    • Chat widget and Voice AI conversations can now have automatic follow-ups to help make sure leads book appointments or receive strong customer service.
    • Small Business Chatbot now connects to most CRMs with inbound webhooks as a new workflow trigger.
    • Outbound texts, email, and outbound AI voice calls are now available across all operations.
    • Outbound communications can be limited to office hours so prospects are not reached out to inappropriately.
    • A new lightweight CRM has been added to Small Business Chatbot so leads can be tracked automatically as they come in.
  2. Knowledge AI Agent Release

    • Teams can deploy a dedicated knowledge agent on key pages so visitors get answers immediately.
    View Documentation Search page
  3. Lead Grading For Chat Widget

    • When enabled, each completed chat can include an A-D lead score to prioritize follow-up.
    • Teams can triage high-intent conversations faster without changing their existing summary workflow.
    View Chat Widget page
  4. Add Photos To Chat Widget

    • Businesses can collect issue photos and visual context directly from prospects before follow-up.
    • Teams can request screenshots or product photos in-chat to speed up qualification and troubleshooting.
    View Chat Widget page