Changelog

  1. July 8, 2026

    AI Answering Service Human Transfers

    • Use this when your AI answering service should handle normal calls automatically but still hand off callers who directly request a human.
    • Add the human transfer number in voice settings, turn the transfer option on, and the AI can connect the caller to your team during the live call.
    View AI Answering Service page
  2. July 1, 2026

    Workflow Testing, Execution Contacts, And Email Replies

    • Use fast-forward when testing follow-up cadences, appointment reminders, or other workflows with wait steps, without sitting through the full delay.
    • Review the contact column in execution records to quickly confirm which lead or customer is inside a workflow run.
    • When a customer replies by email, your team can receive the reply directly instead of needing to hunt through workflow logs first.
  3. June 25, 2026

    Text Extractor For Workflow Data

    • Use this when your team needs to extract a link, ID, confirmation number, proposal URL, or other value from data returned by another system.
    • For example, a workflow can fetch notes or records from another system, extract the newest matching link, and send it to the customer in a follow-up text or email.
  4. June 24, 2026

    Custom Chat Widget Videos And Images

    • Use this to make the chat widget feel more native to your website by showing a real team member, branded image, product photo, or service-specific visual before a visitor opens the chat.
    • Teams that already use a custom widget video can now use the same style of customization with a still image when that is the better fit.
  5. June 22, 2026

    Duplicate Workflow Actions And Full Workflows

    • Use Duplicate another Node when you want to reuse a configured email, text, wait, HTTP request, or other action later in the same workflow without re-entering every setting.
    • Use Duplicate workflow when you want to clone a proven cadence for another lead source, service line, or customer segment while keeping the original workflow and run history unchanged.
  6. June 19, 2026

    Replay Workflows From The Execution Tab

    • Use this when you are editing a workflow and want to test the latest version without manually rebuilding the trigger.
    • Open the execution tab, press the cycle replay button, and review the new run to confirm the workflow is doing what your team expects.
  7. June 17, 2026

    Inbound SMS Texting Agent Toggle

    • Use this when your team wants to manually handle text conversations for a period of time while keeping the phone number and SMS connection active.
    • Turn it back on when you want the AI texting agent to resume instant replies to inbound customer texts.
  8. June 17, 2026

    Full Job Progress Integration Now Available

    • Use the Job Progress integration to automate follow-up after leads, estimates, proposals, invoices, and job-status changes.
    • Home service business owners can keep customers moving from inquiry to signed proposal to paid invoice with fewer manual reminders and more timely AI-assisted outreach.
  9. June 11, 2026

    Workflow Follow-Ups Can Stop When A Customer Replies

    • Use this when you want outbound text follow-ups or outbound email follow-ups to stop as soon as a lead answers.
    • It helps your outbound email and text sequences feel more natural and avoids sending unnecessary messages to customers who have already replied.
  10. May 12, 2026

    New 'Deep Search' Tool For Big Websites

    • Best for online stores or websites with hundreds or thousands of pages, where it's hard for the chatbot to remember every single product or detail.
    • Helps customers get answers about a specific product, page, or detail that might be buried deep in your site.
    • You can turn Deep Search on or off anytime from the Tools page in your settings.
  11. March 14, 2026

    Revenue Workflows And Built-In CRM Release

    • The platform now has the ability to create AI workflows that help you capture more revenue across your operations.
    • Workflows allow you to connect to most APIs that you can use for various operations.
    • Chat widget and Voice AI conversations can now have automatic follow-ups to help make sure leads book appointments or receive strong customer service.
    • Small Business Chatbot now connects to most CRMs with inbound webhooks as a new workflow trigger.
    • Outbound texts, email, and outbound AI voice calls are now available across all operations.
    • Outbound communications can be limited to office hours so prospects are not reached out to inappropriately.
    • A new lightweight CRM has been added to Small Business Chatbot so leads can be tracked automatically as they come in.
  12. March 3, 2026

    Knowledge AI Agent Release

    • Teams can deploy a dedicated knowledge agent on key pages so visitors get answers immediately.
    View Documentation Search page
  13. March 1, 2026

    Lead Grading For Chat Widget

    • When enabled, each completed chat can include an A-D lead score to prioritize follow-up.
    • Teams can triage high-intent conversations faster without changing their existing summary workflow.
    View Chat Widget page
  14. February 3, 2026

    Add Photos To Chat Widget

    • Businesses can collect issue photos and visual context directly from prospects before follow-up.
    • Teams can request screenshots or product photos in-chat to speed up qualification and troubleshooting.
    View Chat Widget page