Changelog | Small Business Chatbot

May 12, 2026

New 'Deep Search' Tool For Big Websites

Best for online stores or websites with hundreds or thousands of pages, where it's hard for the chatbot to remember every single product or detail.
Helps customers get answers about a specific product, page, or detail that might be buried deep in your site.
You can turn Deep Search on or off anytime from the Tools page in your settings.

March 14, 2026

The platform now has the ability to create AI workflows that help you capture more revenue across your operations.
Workflows allow you to connect to most APIs that you can use for various operations.
Chat widget and Voice AI conversations can now have automatic follow-ups to help make sure leads book appointments or receive strong customer service.
Small Business Chatbot now connects to most CRMs with inbound webhooks as a new workflow trigger.
Outbound texts, email, and outbound AI voice calls are now available across all operations.
Outbound communications can be limited to office hours so prospects are not reached out to inappropriately.
A new lightweight CRM has been added to Small Business Chatbot so leads can be tracked automatically as they come in.

March 3, 2026

Teams can deploy a dedicated knowledge agent on key pages so visitors get answers immediately.

March 1, 2026

When enabled, each completed chat can include an A-D lead score to prioritize follow-up.
Teams can triage high-intent conversations faster without changing their existing summary workflow.

February 3, 2026

Businesses can collect issue photos and visual context directly from prospects before follow-up.
Teams can request screenshots or product photos in-chat to speed up qualification and troubleshooting.