Avoid promising one-visit elimination before the pest is confirmed
Sarah can explain your inspection, treatment, follow-up, preparation, and warranty policies in approved terms. She should not identify a pest from an uncertain description, guarantee eradication, or recommend unsafe chemical actions. Complex health or structural concerns stay with a licensed professional.
Send a handoff, not a transcript
Stinging insects, bites, food environments, or vulnerable occupants can receive priority review. Routine residential service can book by route, termite work can go to a certified inspector, and commercial accounts can be assigned by regulatory need. The species clues, photos, prior treatment, and preparation constraints arrive with the appointment.