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Salesmate Integration

Instant Salesmate deal creation, activity logging, and sequence enrollment based on conversation outcomes.

CRM Connects via: Access Key + Secret Key + Session Key

Salesmate connects through its REST API with an access key. The chat widget and AI voice agent push Contacts and Deals into Salesmate, log activities, and can enrol contacts into the right Salesmate sales sequence based on conversation outcome.

Salesmate's outbound webhooks fire on contact, deal, and activity changes, which we use to start AI follow-up campaigns.

Popular workflow recipes

When this happens → do that
When
Chat requests demo
Then
Create Salesmate Deal + enrol contact in 'Demo Booked' sequence
When
Salesmate Deal stage = 'Negotiation'
Then
AI follow-up SMS at 48h
When
Salesmate Deal Won
Then
Send AI follow-up review request email

Triggers & Actions

4 triggers · 4 actions
Triggers From Salesmate events that fire workflows
New record in Salesmate

A Contact, Lead, or Deal is created in Salesmate from any source (chat, web form, manual entry).

Stage / status change

A Salesmate Deal or Lead moves between stages or has its status updated.

Custom field updated

Any Salesmate property or custom field changes value — use it as a trigger for AI follow-ups.

Owner / assignment change

A Salesmate record is reassigned to a different sales rep or team.

Actions Into Salesmate what we do in the connected app
Create Contact + Company

From chat, voice, and forms.

Create Deal

In any pipeline with stage, owner, and value.

Enrol in Salesmate sequence

Drop contacts into the right native Salesmate sequence based on intent.

Log Activity

Conversation summary on the contact timeline.

How to connect Salesmate

~10 minutes
1
In Salesmate, click your user dropdown (top right) → My Account → Access Key, and generate an Access Key, Secret Key, and Session Key. Note your Salesmate sub-domain too.
2
Open Workflows → Integrations → Salesmate in the dashboard and paste all three keys + the sub-domain.
3
Pick the default pipeline and stage for new chat-sourced deals.
4
Optional: configure Salesmate webhooks under Setup → Developer Settings → Webhooks (or via the v3 API) pointing at the inbound URL we provide.
5
Run a test conversation and verify the contact and deal appear in Salesmate.
Good to know
  • Use the current v3 API at apidocs.salesmate.io. Older v1/v3 endpoints were deprecated in May 2023.

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