# Troubleshooting

Find why the widget doesn't show, the calendar won't connect, a workflow sent nothing, the number doesn't ring or the scan missed pages.

Updated Oct 28, 2026. Source: https://smallbusinesschatbot.com/docs/user-guides/help/troubleshooting

## The widget doesn't show

The Small Business Chatbot widget loads from one line of code on each page of your site, as [Add to your website](https://smallbusinesschatbot.com/docs/user-guides/chat-widget/add-to-your-website) shows.

| What you see | Why | What to do |
|---|---|---|
| No launcher in the bottom right corner | The installation code isn't on that page. | In the app, open **[Chat Widget › Add to Website](https://smallbusinesschatbot.com/app?panel=add-to-website)**, click **Copy installation code** and paste it before the closing `</head>` tag. |
| A blank or error box where the launcher should be | The `data-chatbot-url` value in the code was changed, so the app can't find your chatbot. | Replace the code on your site with a fresh copy from **Add to Website**. |
| The launcher went away after a visitor clicked its **×** | The close button removes the widget until the page reloads. | Reload the page. |
| The launcher shows, but the chatbot replies "We're not able to chat right now. Please check back later." | The account has no active plan, or a payment was disputed. | Choose a plan under **Manage Plan**. After a disputed payment, ask through [Support](https://smallbusinesschatbot.com/docs/user-guides/help/support). |

## The calendar won't connect

| What you see | Why | What to do |
|---|---|---|
| **Calendar settings could not be loaded** with **Please allow pop-ups to connect your calendar.** | The browser blocked the sign-in window. | Allow pop-ups for smallbusinesschatbot.com, click **Retry**, then click **Connect Calendar**. |
| **Unable to start the calendar connection. Try again.** | The app couldn't open the sign-in. | Click **Retry**, then **Connect Calendar** again. |
| The panel still shows **Connect Your Calendar** after you signed in | The sign-in window closed before it showed **Calendar Connected**. | Click **Connect Calendar** and finish every screen until the window reads **Calendar Connected**. |
| The calendar is connected, but the chatbot doesn't offer times in the chat | The switch beside **Turn on calendar booking for the chat agent.** reads **Inactive**. | Turn the switch on. It reads **Active**. |
| **Booking link temporarily unavailable** | Your public booking page has been suspended. | Ask through [Support](https://smallbusinesschatbot.com/docs/user-guides/help/support). |

![The calendar booking switch ticked and labelled Active](https://smallbusinesschatbot.com/static/images/docs/user-guides/calendar-booking-active-2026-10-28.webp)
*Chat Widget › Calendar Booking, October 2026*

## A workflow sent nothing

In the app, open **[Workflows](https://smallbusinesschatbot.com/app?panel=workflows)**, open the workflow and click **Executions**. Each run shows its status, and a failed step shows its message.

| What you see | Why | What to do |
|---|---|---|
| No run in **Executions** | The workflow is a draft, or its trigger hasn't happened since you published it. | In the editor, switch **Status** from **Draft** to **Published** and click **Save workflow**. Then cause the trigger again, for example by ending a test chat. |
| A step failed with "Workflow outbound delivery is disabled for this workspace" | The **Outbound automation** switch is off. | In **[CRM › Contacts](https://smallbusinesschatbot.com/app?panel=contacts)**, click the **Settings** tab, turn on **Outbound automation** and the channel, then click **Save settings**. |
| A step failed with "Workflow outbound sms delivery is disabled", or the same for email or voice | That channel's switch (**Text messages**, **Emails** or **Voice calls**) is off. | Turn the channel on under **Outbound automation** and click **Save settings**. |
| A step failed with "rolling 24-hour limit ... was reached" | The channel's **Daily limit** was used up in the last 24 hours. | Wait, or raise the **Daily limit** for that channel. |
| A step failed with "CRM destination has opted out" | The contact, or another contact with the same phone or email, is marked Do not text, Do not email, Do not call or Do not contact. | Nothing to fix. The app skips contacts who opted out. |
| Status **Blocked due to re-enrol** | **Only enrol each contact once** is on, and the contact has been through this workflow before. | Turn the setting off if the contact should go through again. |
| Status **Waiting** | The run is at a wait step. | Nothing to fix. It continues when the wait ends. |
| An email step failed with "Mailgun domain is not configured for this tenant" | There's no sending domain for workflow emails. | Connect one under **Admin › Workflow Email (Mailgun)**. |

![The Outbound automation card with texts, emails and voice calls switched on and their daily limits of 100, 250 and 25](https://smallbusinesschatbot.com/static/images/docs/user-guides/outbound-switches-and-limits-outbound-card-2026-10-28.webp)
*CRM › Contacts › Settings, October 2026*

## The number doesn't ring

| What you see | Why | What to do |
|---|---|---|
| **Voice Agent › Settings** shows **Get Started** instead of a number | The account has no number. None was chosen, or it was released. | Click **Get Started**, type an area code, click **Search** and pick a number. |
| **Sorry, no numbers available for that area code.** | That area code has no free numbers. | Search a nearby area code. |
| Calls to your business line don't reach the AI receptionist | Your carrier isn't forwarding the line to your Small Business Chatbot number. | Set forwarding at your carrier, all the time or only when you don't pick up. Then call that number directly to check it answers. |
| The number stopped working after a cancellation or a disputed payment | The app released it when the subscription ended. | After you subscribe again, pick a new number under **[Voice Agent › Settings](https://smallbusinesschatbot.com/app?panel=voice-settings)**. |
| Your own phone doesn't ring when a caller asks for a person | **Transfer callers to a human when requested** is off, or **Human transfer number** is empty. | Turn it on, type your number and click **Save**. A transfer rings for up to 30 seconds, then the call ends if nobody answers. |

## The scan missed pages

| What you see | Why | What to do |
|---|---|---|
| The scan stopped before all your pages | It reached your plan's page limit. The address you typed is read first, then the pages in your sitemap. | Check the counter in **[Chat Widget › Website](https://smallbusinesschatbot.com/app?panel=website)**. [Plans](https://smallbusinesschatbot.com/docs/user-guides/start-here/plans) lists each limit. |
| A page isn't in the list at all | The scan finds pages through your sitemap and a map of your site's links. A page in neither isn't found. | Under **Individual pages**, click **Add link**, paste the address and click **Save link changes**. |
| Pages on another subdomain are missing | The scan stays on the address you typed and its www version. | Add those pages under **Individual pages**. |
| A page that changed still has its old content | A scan without **Re-crawl current pages** skips pages the chatbot already has. | Tick **Re-crawl current pages**, then click **Scan & refresh site**. |
| A page is listed under **Details** on the **Website training complete** card | The page returned an error, redirected to another site or couldn't be read. Pages trained before are kept. | Fix the page, or add its current address under **Individual pages**. |

**Admin › Chatbot Brain Crawl Jobs** lists your last 10 scans, with how many pages each processed, skipped and failed.

![The Re-crawl current pages box ticked and the scan button reading Scan & refresh site](https://smallbusinesschatbot.com/static/images/docs/user-guides/troubleshooting-recrawl-option-2026-10-28.webp)
*Chat Widget › Website, October 2026*