# Support

Reach our team from the app, by booking a call or through the contact form, and see what support each plan includes.

Updated Oct 28, 2026. Source: https://smallbusinesschatbot.com/docs/user-guides/help/support

## What this does

There are three ways to reach the Small Business Chatbot team: the **Support** panel in the app, an onboarding call, and the contact form on our website. Managed adds a dedicated account manager. [Troubleshooting](https://smallbusinesschatbot.com/docs/user-guides/help/troubleshooting) and the [FAQ](https://smallbusinesschatbot.com/docs/user-guides/help/faq) answer the common questions.

## Ask in the app

1. **Open Support**

   In the app, open **[Support](https://smallbusinesschatbot.com/app?panel=support)** in the sidebar, below **Integrations**. The panel opens a chat with our own AI assistant. It is the same product you use, running on our account.

   ![The Support panel showing a chat with the Small Business Chatbot assistant](https://smallbusinesschatbot.com/static/images/docs/user-guides/support-panel-2026-10-28.webp)
   *Support, October 2026*

2. **Ask your question**

   Write what you were doing and what you saw. Name the panel, the button and any message, word for word.

3. **Leave your email**

   Give your name and email in the chat. When the chat ends, our team gets its summary by email, the same way you get summaries of your visitors' chats.

## Book a call

In the app, open **[Get Started](https://smallbusinesschatbot.com/app?panel=get-started)** and click **Book an Onboarding Call**. It opens our [booking page](https://smallbusinesschatbot.com/book/small-business-chatbot/intro-meeting), where you pick a time.

## Send a message

Go to our [contact page](https://smallbusinesschatbot.com/contact). Under **Send us a message**, fill in **Your name**, **Email**, **Business name (optional)** and **How can we help?**, then click **Send message**. The message goes to the team.

## What to include

- Your website address, so we find your account.
- The panel you were in, as the sidebar names it.
- What you clicked, and what you expected.
- Any message the app showed, word for word.
- For a call or a chat: the time it happened and the caller's or visitor's first name.

## What each plan includes

| | Self Serve | Managed |
|---|---|---|
| Support | Email support | Priority support |
| Your contact | The team | A dedicated account manager |
| Setup | You set it up, with the product tour under **Get Started** | A 1:1 implementation call, then installation and agent configuration done for you |
| Changes | You make them in the app | Made by our team within 24 hours |
| Tuning | You adjust Q&A and instructions | Tuning from your real conversations, and maintenance as your website, services and hours change |

[Plans](https://smallbusinesschatbot.com/docs/user-guides/start-here/plans) compares the two plans in full.